Terms and Conditions

Welcome to Southboro Kennels (“We,” “Us,” or “Our”). By using our services, you (“Customer” or “Pet Owner”) agree to the following terms and conditions. Please read them carefully before booking.

1. Services Offered

We provide boarding services for pets, including but not limited to dogs and cats. Additional services such as grooming, training, and daycare may be available upon request.

2. Reservations and Payment

  • Reservations can be made online or over the phone.
  • A deposit of [Amount or Percentage] is required to confirm your booking.
  • Full payment is required before or upon drop-off.
  • Prices are subject to change, and any changes will be communicated prior to your booking.

3. Pet Requirements

  • All pets must be in good health, and proof of current vaccinations is required (e.g., rabies, distemper, and other vaccinations as applicable).
  • Pets must be flea- and tick-free at the time of drop-off. If parasites are found, a treatment fee may apply.
  • Any special dietary or medical requirements must be disclosed during the booking process.

4. Health and Medical Care

  • If your pet becomes ill or injured while in our care, we will make every reasonable effort to contact you or your emergency contact.
  • If necessary, we will take your pet to a veterinarian, and any associated costs will be the responsibility of the pet owner.
  • We are not liable for any pre-existing conditions or health issues that may arise while your pet is in our care.

5. Pet Behavior

  • Pets must be well-behaved and non-aggressive. You agree to inform us of any behavioral issues your pet may have, including aggression or separation anxiety.
  • We reserve the right to refuse service to any pet exhibiting aggressive or unsafe behavior.
  • If your pet poses a risk to the safety of staff, other pets, or itself, we may require early pickup at your expense.

6. Drop-Off and Pickup

  • Pets must be dropped off and picked up during our designated hours. Late pickups may incur additional charges.
  • If you fail to pick up your pet within [number] days of the agreed pickup date without prior arrangement, we reserve the right to take appropriate actions, including rehoming your pet. Additional charges may apply during this period.

7. Cancellations and Refunds

  • Cancellations must be made [number] hours/days prior to the drop-off date to receive a refund.
  • Cancellations made after this period may forfeit any deposit or incur a cancellation fee.
  • No refunds will be provided for early pickups unless arranged in advance.

8. Liability

  • While we take every precaution to ensure the safety and well-being of your pet, we are not liable for any illness, injury, or death that occurs while your pet is in our care, except in cases of gross negligence.
  • You agree to release [Your Pet Boarding Business Name] and its staff from any claims or liabilities arising from your pet’s stay.

9. Personal Belongings

  • We are not responsible for any personal belongings (such as toys, leashes, beds, etc.) that are lost or damaged during your pet’s stay.

10. Photography

  • We may take photos or videos of your pet during their stay for promotional purposes. If you do not wish for your pet’s image to be used, please notify us in writing.

11. Emergency Contact

  • You must provide us with an emergency contact who can make decisions on your behalf if you are unreachable.

12. Governing Law

These terms and conditions are governed by the laws of [Your Country/State]. Any disputes arising from the use of our services will be subject to the jurisdiction of the courts in [Location].

13. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective upon posting on our website or providing written notice to you.

By booking with us, you acknowledge that you have read and agree to these terms and conditions.

Feel free to customize these terms to fit the specific needs of your pet boarding business.